 what does the future hold for IVR? |
Speech recognition has always been a challenge for the business world. While interactive voice response systems have at least provided an offering in the market, the tools often fall short of expectations, largely because the speech recognition landscape as a whole is underdeveloped from where enterprises would like it to be.
In a recent ZDNet report, speech recognition specialist James Kendrick highlighted how the idea of speaking into a mobile device or computing platform and having those words quickly and accurately translated into text and action is still somewhat of a pipe dream. However, there have been improvements during the past several years that have revitalized the idea of utilizing IVR and other solutions to improve business operations and daily consumer activities.
