Expo 2020 - Dubai, UAE
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Contact Center

NG-IPCC Contact Center & Telephony software is your all-in-one solution that provides cost savings, improved customer satisfaction, and increased sales & support productivity. Deployed as web-based application by Java programming language, simply plug in a headset and login through browser, no software or APIs are needed. NG-IPCC supports voice, email, fax, chat and SMS for inbound and outbound.

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Why NG-IPCC Contact Center?

Because today's customers need to feel valued and supported across all channels and you need a 360view of them. NG-IPCC Contact Center uses automatics contact distribution to ensure your customers reach the right agent to solve their problems. With our contact management software, you can:

Improved your customer service – skills-based routing means callers experience quicker, more efficient service

Measure and manage your team – Judge their performance on a daily basis with customized reports and KPIs

Keep your customers satisfied – the Callback feature means customers who are unable to hold van leave a message and receive a call back

Deliver multimedia easily – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized

Motivate your team – Dynamic wallboards and dashboards encourage healthy competition between agents with performance levels displayed in real-time

Features

Key Features:

  • Multichannel Communications
  • Integration with CRM
  • Real-Time Monitoring
  • Analytics & Reporting
  • Automatic Call Distribution
  • Skills-based Routing
  • Shift & Scheduling Management
  • Campaign Management
  • Whisper, Spy & Recording
  • Agent Activity Tracking
  • Voicemail

Contact us:

Address: Office 109B, Dubai Tower
Baniyas Sq., Deira, Dubai, UAE.
Telephone:  +971 4 2277586
Mobile:  +971 50 7439079
(whatsapp) +971 55 4886092
All rights reserved for SENA Co.
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