PhoneApps are a bundle of advanced applications, which install directly onto your IP Phone, converting all your complicated features into easy-to-use visual applications, which you control, directly from the phone’s display.
One of these apps is Queues. The Queue application allows managers to easily view queue information, such as callers waiting, hold time, agents logged in, and even control their states, all by navigating the phone’s display.
You can watch the video to understand how it works.
