Grandstream Wave is a FREE softphone application that allows users to make and receive voice calls through their business or residential SIP accounts on any Android™ device (version 4.0+) from anywhere in the world. This application supports integration of up to 6 SIP accounts, 6-way voice conferencing, and allows users to monitor their PBX (such as Grandstream's UCM6100 series IP PBX & UCM6510 IP PBX) while utilizing speed dial with up to 24 virtual BLF keys. Grandstream Wave also supports advanced SIP telephony features including call transfer, LDAP phonebook integration and more. With Grandstream Wave, business and residential users always have access to their SIP lines and can easily keep in touch with business or personal contacts without using expensive cellular data plans.
Unified communications adoption is not really a hot topic anymore – it's just a basic part of doing business. Company leaders realize that if they don't embrace UC solutions for their employees, those workers will not be able to engage with clients, partners and coworkers effectively. UC used to give organizations a competitive edge, but now it's a requirement just to keep pace in any given industry.
But that doesn't mean that a company can pick and deploy a UC solution and then sit back complacently. Regardless of which UC system an organization has embraced, there will always be ways to make it more powerful and valuable for its users.
With that in mind, here are three tips to achieve UC optimization.
1. User feedback
This may be the single most important aspect of UC optimization, and yet it remains widely undervalued by company leaders.
For any UC solution – or IT service in general – to prove effective, it needs to satisfy its end-users. That is why it is so critical for company decision-makers to take into account employees' preferences and needs when first evaluating UC options. Once the solution is in place, though, a lot of managers and executives adopt a more hands-off approach or, at best, provide training to help workers make better use of the available UC tools. While such training is useful and worthwhile, it should be accompanied by efforts to get genuine feedback from users, especially once employees have had a chance to get to know and understand their UC solutions. Business leaders should be aware that it's possible that employees may not be wholly satisfied with the UC available to them. If that's the case, management should be able and willing to make adjustments. Only this type of flexibility can deliver true optimization.
Thursday, February 5, 2015 @ 12pm-1pm EST / 9am-10am PST
Join this informational webinar to learn more about effective enterprise network design when incorporating unified communications.
Core to the discussion will be tools to provide security of voice, SIP routing, SIP interoperability, high availability and resiliency, and a number of other features specifically for business voice solutions like eZuce’s openUC.
Learn how Enterprise Session Border Controllers (eSBCs) enable and enhance the voice communication experience within enterprise networks. Typical applications include SIP Trunking, Remote Phone support, Branch Office connectivity and future WebRTC applications.
eZuce highly recommends SBCs in most of our commercial installations. In partnership with Sangoma, a 30 year industry veteran in telecom and a leader in the enterprise SBC market for their easy to understand and cost-effective SBC product range. eZuce can offer installation and support of this crucial element within your application design.
Join eZuce & Sangoma experts to discuss best practices and solutions for installing SBC with openUC. Hear about and receive a case study on an eZuce customer St Mary’s University of Minnesota and how they used an SBC with openUC to improve their VoIP environment.
The Fastest Way to Bring your PBX to Market
Customize this pre-built PBX-ready box with your very own PBX solution. Saves time and reduces the need to source and integrate multiple vendor’s components.
Built on Sangoma’s proven, high-quality, industrial-grade platform.
Field-tested hardware lives up to Sangoma’s reputation for quality.
Easily integrate Sangoma’s award-winning telephony cards to support analog and digital telephony interfaces or run pure SIP.
Not too daunting of a task for SMBs
A Microsoft Exchange environment, complete with email and Active Directory can seem be a daunting task for small and medium sized businesses. You may think you need a highly trained and certified IT staff to configure and maintain this complex web of technology. Also the servers and software needed to run it can require a significant capital investment.
Microsoft Office 365 is a service that brings a comprehensive Microsoft solution to even the smallest operation, through a hosted system that delivers Microsoft Exchange and Office applications. This cloud-based solution eliminates the burden of investing in capital and technical staff required to deploy a full Microsoft solution on-site.
A version of Office 365 that contains Lync is also available. Lync is a complete Unified Communications (UC) solution which delivers a suite of collaboration tools including instant messaging, presence, conferencing, screen sharing, whiteboard and file transfer, as well as voice and video communication between Lync client software endpoints.
However, Lync on its own, does not offer telephone connectivity outside of the Lync network.
Once Lync is deployed and integrated into the work flow, it makes sense to add telephony to Lync. Without connections between Lync and the public telephone network, some of the advantages of Lync are lost, including powerful call delegation features and a single telephone number that works in the office, at a remote office, and with a mobile phone.
It is even possible to replace an entire PBX with a Lync-based solution, however, special considerations need to be made for 911 access, and FXS support for legacy equipment like fax machines and door phones.